Optimization Services

Travel AI

Intent Driven Search

An AI-led search experience that lets travelers engage with your website in their own words.

Help travelers find relevant content across your digital experiences by understanding intent in real time, improving relevance, reducing friction, and driving measurable gains in conversion.

Image of travelers
image of the wing of a plane

For airlines

Image of a hotel

For hotels

Personalization is answering personal questions

Provide personalized recommendations during upper funnel destination discovery and complete the transaction in your direct channel. Use every interaction to learn about your customers and activate collected data to present the right recommendation to the right traveller at the right time.

examples of questions Intent Driven Search helps answer

Industry-leading natural language search

  • Winner of the People's Choice Award and Runner-Up for Travel Innovator of the Year Award at Phocuswright's 2024 Innovation Launch Competition.
  • Winner of the 2025 TravelTech Search Solution Provider of the Year Award.

For airlines

Upper-Funnel Discovery
Help travelers discover destinations and routes using natural language search. Intent Driven Search parses user intent to surface relevant destinations, dates, activities, and flight itineraries.

Loyalty Redemption
Increase redemption and perceived program value by guiding members to destinations and flight options within their points balance.

Contextual Recommendations
Recommend fare bundles and ancillary products based on traveler intent and context. Intent Driven Search personalizes results in real time to deliver more relevant offers and higher conversion.

Image of flight search

For hotels

Upper-Funnel Discovery
Help travelers discover destinations and properties that match their intent using natural language search. Intent Driven Search surfaces relevant locations, brands, and experiences while keeping discovery.

Loyalty Redemption
Increase redemption and perceived program value by guiding members to the most relevant redemption opportunities across your portfolio. Intent Driven Search makes it easier to understand where and how points can be used, increasing engagement and conversion.

Contextual Recommendations
Recommend rooms, packages, and on-property experiences based on guest intent and context. Intent Driven Search dynamically personalizes recommendations, factoring in length of stay, travel companions, loyalty status, and budget, to increase RevPAR.

Image of personalized recommendations for hotels

Portfolio Navigation
Help guests quickly find the right brand or property within a multi-brand portfolio. Intent Driven Search interprets guest intent to surface the most relevant properties based on location, stay purpose, preferences, and timing.

Pre-Stay Planning
Enable guests to plan their stay before arrival by surfacing relevant amenities, dining options, and experiences through natural language search. Intent Driven Search uses guest intent to highlight what matters most, personalize stays, and drive earlier brand engagement.

On-Property Discovery
Enable guests to find services, activities, and information during their stay through natural language search. Intent Driven Search delivers timely, relevant answers while reducing reliance on the front desk and support teams.

Image showing IDS inquiries

Live on your website in weeks

Mobi’s solution is easy for customers to implement and measure with an out-of-the-box user interface and a robust set of analytics for evaluating success.

    A white-labeled, user-facing microsite to embed in or link from your website or mobile application

    Integration with your APIs for pricing and inventory

    Deep links to your website to complete direct bookings

    Analytics to provide insight on what users search for and funnel conversion metrics

Live on your website in weeks

Ready to get started?

Learn more about how Intent Driven Search can transform your customer experience.